About Warren has over 20 years’ experience in product management and digital initiatives affecting $ billion portfolios at leading financial institutions. He delivers critical business drivers, with a particular focus on digital initiatives to significantly improve product competitiveness, client experience and product usage and delivery. Warren has led agile and digital project delivery across multiple initiatives, including the digitization of the application and maintenance process for critical financial products.
Warren has demonstrated success managing risk, legal, operations, technology, sales support, and compliance manage and grow a portfolio that exceeded $14 billion and contributed approximately $700 million in contribution annually. He managed Personal GIC portfolio that exceeded $50 billion and $300 million in NII, and led the development and launch of new products.
His multi-faceted background and passion for challenging assignments has been instrumental in making him best-in-class.
An accomplished leader with a proven track record in:
Experience Wrangler (Machine Learning start-up based in Silicon Valley) Director, Customer Success . Responsible for maintaining and growing existing customer relations for a machine learning enterprise software. . Improved customer implementation and experience. . Represent the voice off the customer to inform sales processes and product road map.
RBC Royal Bank Director, Product Lead . Responsible for the generation and delivery of client solutions in the Home ecosystem, including reimaging the role RBC plays in clients’ lives by exploring new business opportunities/ventures. . Utilized multiple strategies to better understand customer behaviour and their needs, including detailed customer research (customer interviews, Facebook ads, surveys), industry and market scans. . Met with external companies to understand their value propositions and business models for possible partnering/acquisition opportunities. . Liaised with key partners in the Bank to ensure aligned with overall business objectives.
Director Digital Initiatives . Led the delivery of critical business initiatives, with a particular focus on digital initiatives, to significantly improve product competitiveness, client experience and product usage and delivery. . Represented Personal Lending business in organizational discussions on Agile and Digital project delivery across multiple initiatives, including the digitization of loan application process and credit maintenance activities. . Championed agile approach to internal team and key stakeholders. . Proactively explored partnership opportunities with external fintechs to enhance business capabilities.
Director, Lines of Credit . Worked closely with various internal partners including Risk, Legal, Operations, Technology, Sales Support, and Compliance towards the ongoing management of the Unsecured RCL portfolio that exceeded $14B in balances and contributed approximately $700MM in NII annually. . Business lead on first RBC Agile eHub initiative to digitize Pre-Approved RCLs and enable document upload capability. Delivery of digitized pre-approved solution increased acceptance rates more 35%. . Worked with Legal and Compliance teams in the development of new digital product agreement. . Worked on the development and enhancement of various sales and marketing campaigns designed towards driving growth and usage of lending products while minimizing risk. . Developed strategy to minimize exposure to unutilized credit facilities.
Senior Product Manager, Business Payments . Managed suite of payment products (Direct Deposit, Direct Payment, EDI Payment Originator), including development, pricing, and client support. Revenues exceeded $45MM, with an 8% CAGR. . Launched new pricing option for ACH products which resulted in 100% YOY increase in enrolments. . Participated in the development of a new online banking platform for business clients – from creation of requirements, vendor selection, and product validation.
Product Manager, Deposits . Managed Personal GIC portfolio that exceeded $50 B in balances and $300MM in NII. . Led the development and launch of new products . RBC Investment Savings Account – Product focused on the brokerage channel. Acquired $5B in balances within 6 months of launch. Currently $20 billion. . RBC Market Access GIC - Launched two new market linked GICs. Balances increased 100% in 6 months. . Developed and managed relationship pricing model for Personal GIC portfolio. . Provided communication, pricing, marketing, and product positioning support across all channels.
Senior Analyst, Costing Services . Prepared and delivered comprehensive costing studies for various internal departments with detailed costs and recommendations for cost savings and efficiencies including development of end-to-end costing models for Home & Auto Insurance (Non-interest expense of $70 MM and 480 staff) and Travel Insurance (Non-interest expense of $40 MM and 351 staff) groups.
SLMsoft Inc. Product Consultant . Served as business lead on team to develop functional specifications for new banking application. . Worked at international location to manage implementation of a multi-million dollar installation. . Completed comprehensive diligence study for international client documenting existing practices and procedures plus tactical and strategic recommendations.
TD Bank Various client facing roles
Education MBA, Schulich School of Business, York University, . Specialization: Entrepreneurship and Strategic Development
Honours BA, University of Toronto, . Major Courses: Economics